Outside of this particular characteristic, this company scores low for an Avoidance style. For example, when an associate researches and feels that a transaction needs to be adjusted, it takes two additional levels to make the final decision.
This organization prides itself on being detail oriented. One example of this is having a required 40 hours of training and learning classes each year for every employee. One instance that showed both of these values was during the late s. It is of no accident that the word Sales, is before Service.
Although work stress and leadership are among the contributing factors, I will focus on values and attitudes, strategy, and communication.
These results imply that the unit is continually in competition with each other or other offices of the same unit while striving to be perfect at achieving a sales goals and objectives. The main trait that exemplifies Avoidance is pushing decisions upwards.
At that time, investments in technology companies, and the technology sector of the financial markets had been increasing at a high rate of return. In contrast, names are also sent via email of who are not meeting their objectives, or who have not sold a particular product in that day. It is the customer service department in which customers call in to order new service, add services or products to existing service, and report any questions, comments or complaints.
That is a characteristic of an Oppositional style. These are a time when one meets with the supervisor of your supervisor, thereby skipping one level of management. The problem is that management place a great deal of emphasis on the sales aspect of the job and not enough on the customer service aspect.
In addition, that person feels comfortable communicating the issue to coworkers of all levels. Being that is a call center environment, it is not easy to communicate with each other because phones calls are being taken one after the other. Upward communication is also common.
Notice however, the department title, Sales and Service. For example, when an error is discovered in the processing of a transaction, a person is expected to find out why it occurred more than who committed the error.
The main emphasis of the responses comes from the department in which I work. Competition is steadily reinforced during the work day via various contests to reward either the top sellers of the day, or hour, or names being regularly announced of who are meeting their sales objectives for the day.
This is shown in Skip Level meetings, required of all employees once a year. This is shown in all three types of organizational communication: However, the results could be indicative of the entire company. It will be assumed that it is one of the largest financial services companies in the world.
A strong strategy is another factor that is prevalent in this organization. There are several Organizational Behavior factors that help shape the norms and expectations within this organization. Two of the instrumental values used to achieve this are being courageous, and exercising self-discipline.
The company encourages employees to further themselves and have a wide variety of experiences.The An organizational culture inventory analysis is one of the most popular assignments among students' documents.
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Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed, Verizon Telecommunications/5(1). Nature And Functions Of Organizational Culture Management Essay. Print Reference this. Disclaimer: interviews and questionnaire.
(Rosseau ).In the “organizational culture inventory” (Cooke and Lafferty’s ) have developed a questionnaire and another researcher (O Reilly et all, ) have developed an” organizational culture. Organizational Culture Inventory Essay Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed, Verizon Telecommunications.
Essay Organizational Culture. Organizational culture influences many aspects of workplace life. A workplace with strong beliefs, values, behaviors, ideas and expectations define an organization. Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed, Verizon Telecommunications.Download